SHIPPING POLICY

At PHLIZON our goal is to offer you the best shipping, ensuring your planting light arrives quickly, safely, and securely.

To ensure the highest caliber of customer service we exclusively work with UPS, FedEx or others to fulfill all orders from our Canadian warehouse.

Due to the ongoing COVID-19 pandemic logistical companies have suffered delays. This is an ongoing situation and we are meticulously working to address any issues with delayed orders. If you should have any issues please email support@phlizonstore.com  for more information.

Free Shipping

At PHLIZON we provide free shipping on all orders in the United States, with no minimum purchase necessary, and all the tax and customs tariffs would be for the account of PHLIZON.

Order Schedule

The expected time frame of all orders is divided into 2 parts:

  • Processing time: within 48 hours(excluding weekends and holidays)
  • Shipping time: 3~5 business days via UPS, FedEx or others

Tracking

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24-48 hours to update on the UPS, FedEx or others systems. If after 48 hours your parcel tracking number location hasn’t been updated please email us.

Delivery Method

As mentioned earlier the free shipping we offer is with Yodel, Hermes, or others. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with Yodel, Hermes, or others directly after placing the order and receiving the tracking number.

    Shipping Damage

    PHLIZON ships all planting lights in unopened boxes, so customers will receive their planting lights in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at support@phlizonstore.com

    International Orders

    All of our lights can be shipped internationally using FedEx, UPS, or other couriers. Contact us for the worldwide shipping quote. In this case please allow a couple of weeks (or more) for the products to reach you. Items shipped internationally from China may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer and not Phlizon.

    Your Order Shows Delivered But You Don’t Have It

    If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:
    • Check the area around your home for the package and ask anyone it may have been left with.
    • If the package is not found please call the shipping company’s directly to report a missing package. so you can get the logistics information fastest.
    • Pls email us about it at the same time. (support@phlizonstore.com)
    Phlizon can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location! If the items are lost, we need at least 30 days to investigate. so after we provide the tracking number, hope you can follow the dynamics of the logistics of the items, continue to view our mail about the notification, so you will receive the items successfully.

    PHLIZON